Zero Tolerance Policy

The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

We believe that it is important to protect our staff and other patients or visitors.

We understand that the pandemic has been challenging, and recognise that many of us are struggling as a result of this. However, this is no reason for you or your carers to be rude, abusive or racist to us or out staff. If this happens – you will be written to to explain that this behaviour is unacceptable, this will be your final warning. If this happens twice, we will write to our commissioners and ask for your registration with the practice to be cancelled.

A simple guide – is please treat us the way you would like to be treated.