Please use the above Engage Consult service (you don’t need to come to the Practice to register for this service – you can register online) if possible to reduce load on our phone system as it is the safest and most structured way of seeking online help, with service guaranteed by the end of the next working day. Please see the guides below on how to use engage consult.
For general enquiries that cannot be dealt with through the system, you may email [email protected].
Online services allow you to:
- book, check or cancel appointments with a GP, nurse or other healthcare professional
- order repeat prescriptions
- see parts of your health record, including information about medicines, vaccinations and test results
- see communications between your GP Medical Centre and other services, such as hospitals
How to register for Online Services
1. Register with a letter
You can register by firstly visiting your practice in person and requesting a registration letter which will enable you to set up a full account. This needs to be requested when you visit the practice and will require identification. Once you have the letter you can then enter the details from the letter into the registration form.
2. Register without a letter
You can also register for the service online without a letter. This process will check to see if your practice uses Patient Access and create a basic account that allows you to book an appointment. To fully complete the account and get access to all services, you’ll need to take proof of identity (e.g. your driving licence or passport) the next time you visit the practice.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
What the NHS App does
- get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
- order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
- book appointments – search for, book and cancel appointments at your GP Medical Centre, and see details of your upcoming and past appointments.
- check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
- register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
- find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
- view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
From 1st November, patients can have access to their records online. this will enable you to vie your records, view test results, request your repeat medications, cancel and amend appointments at the hospital and the Practice and much more.
If you have not already downloaded the App, please use the link to download the App and also a link to get help if you have problems with setting it up.
If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices