Regulation of Services
Care Quality Commission (CQC)
Our practice has registered with the Care Quality Commission (CQC).
The CQC is an independent regulator of all health and social care services in England. their job is to ensure that all care provided amongst others, hospitals, dentist, care homes and GP primary care practices all meet national standards of quality.
The national standards cover all aspects of care including:
Treating people with dignity and respect.
Making sure that the environment is clean and safe.
Managing and staffing services.
Registered GP practices receive inspections and will be continually monitored to ensure that they are meeting national standards.
During an inspection:
Patients will be asked about their experiences of receiving care.
Inspectors will talk to clinical staff.
Check that the right systems and processes are in place.
Look for evidence that care isn't meeting national standards.
When CQC inspect they will ask the following questions about care services:
Are they safe?
Are they effective?
Are they caring?
Are they responsive to people’s needs?
Are they well-led?
We had our first inspection on the 5th of September 2014, this was a pilot inspection part of testing the new way of conducting inspections by the CQC. We had our second inspection in September 2015. Please see the reports added below for you to download.
As a practice we were delighted with the ratings of outstanding and understand the importance of maintaining standards to continue with this. We also understand that health care is a complex process and that we do not get it right every time. We welcome your feedback on our service and continue to try to think of how we can improve our service for our patients.
For more information see the CQC website www.cqc.org.uk
Please look out for more information on the Care Quality Commission around our reception and practice premises.
In order to provide care for you, we are obliged to keep records. We are a computerised practice and we comply with the Data Protection Act 1998 and other guidance on privacy and data confidentiality. In order to manage services and improve the quality of care we provide, we share some information on practice activity e.g. with The clinical commissioning group.
Wherever possible, the information is anonymous i.e. names and other identifying details are removed.
Information is NOT shared with any third party outside the Health Service (e.g. insurer, employer, and solicitor) without explicit consent and agreement. We are obliged by law to provide certain information e.g. notification of infectious diseases to Public Health Specialists.
Everyone working for the NHS has a legal duty to keep information about you confidential and adhere to a Code of practice on protecting patient confidentiality.
If you would like access to your medical records, please apply in writing to Paulina Janczura, Practice Manager.
What if I want to discuss my concerns about a family member or friend who is registered at your practice?
If you have serious concerns about a registered patient, please do not hesitate to let us know.
However, to respect out patient's confidentiality we are unable to discuss the contents of any patient's records with a family member or friend without written consent from that patient allowing us to do so.
The exception to this is when a parent wishes to discuss their child's health. If a child under 16 consults about contraception, the parent is not entitled to access that information, although it is accepted practice for the doctor or nurse to encourage the child to discuss the contraception with his or her parents / guardian.
Your Medical Records
How do I get to look at my medical records?
If you would like to look at your medical notes for any reason, please contact the reception staff. Your request will be discussed with the doctors. We will make an appointment for you to look at your notes with the reception manager.
How do I get a photocopy of my medical records?
If you would like a copy of anything from your notes, please contact the reception staff. your request will be discussed with the doctors who must agree to your request.
There will be a charge for this service. Our charges are £50 for the full record (computerised record and electronic record) or £10 for the computerised record only. Please give us advance notice for any request for copies. Our charges are doubled for a request that is needed within 7 days.
What happens if an insurance company request information from my notes?
We can only provide information with your written consent. You also have the right to see the report before it is sent to the insurance company.If you have requested to see a report, we will contact you when the report is completed.
You must come to the surgery to see it within 21 days from the date that we contacted you. If you have not been to the surgery within this time or have not arranged an appointment, the report will be sent.
Thistlemoor Medical Practice is DDA compliant.
Wheelchair access is through the entrance at Lincoln Road. There is parking that is near the surgery premises that is suitable for patients with a disability.
There are wheelchair facilities in the Practice.
We have several examination couches in various clinical rooms that drop to a low level to help the transfer of patients with limited mobility.
For the hard of hearing we have hearing loops please ask if you wish to use one.
Please find below selected clinical protocols for long term condition management.
These are regularly updated by our clinical staff and provided here as a reference tool.
Guidelines are written according to the latest evidence at the time and clinical judgement should be used alongside this guidance.