Statement of purpose and infection control

Statement of purpose (as of April 2017)

The name and address of the registered provider is:
 
Thistlemoor Medical Centre
6-10 Thistlemoor Road
New England
Peterborough

Registered Manager: Dr. Neil Modha
Practice Manager: Ms. Paulina Janczura

Legal Status: Partnership
 
Service Types:Doctors Consultation Service
                        Doctors Treatment Service
 
Regulated Activities:
Treatment of disease, disorder or injury
Surgical Procedures
Diagnostic and Screening Procedures
Maternity and Midwifery
Family Planning Service
 
 
Service Users: 
Open for Registration to patients resident and temporarily resident on the practice area.
 
The surgery has existed for over 50 years and started as a single building. The practice has been completely remodelled over its history to now consist of purpose built facility within modern premises. The practice also has large onsite parking. We have been a training practice since 2010. 
 
Under the Health and Social Care Act 2008 (The Care Quality Commission (Registration) Regulations 2009 Part 4), the registering body (Thistlemoor Medical Centre) is required to provide to the Care Quality Commission a statement of purpose.
 
Our Aims and objectives:
 
• Provide a high standard of Medical Care
• Be committed to our patients needs
• Act with integrity and complete confidentiality
• Be courteous, approachable, friendly and accommodating
• Ensure safe and effective services and environment
• To maintain our motivated and skilled work teams
• Through monitoring and auditing continue to improve our healthcare services
• Maintain high quality of care through continuous learning and training
• Ensure effective and robust information governance systems
• Treat all patients and staff with dignity, respect and honesty
• Ensure that every individual is treated fairly and without discrimination
 
 
Our purpose is to provide people registered with the practice with personal
health care of high quality and to seek continuous improvement on the health
status of the Practice population overall. We aim to achieve this by developing and
maintaining a happy sound Practice which is responsive to people’s needs and
expectations and which reflects whenever possible the latest advances in Primary
Health Care.
 
 
The Primary Health Care Team
 
The Partners:
Dr Nalini Modha, GP trainer, Senior Partner
MBBS, MRCGP
 
Dr Jitendra Modha
MBBS
 
Dr Neil Modha, GP Trainer
MBBS, MRCGP
BSc (hons) Healthcare management

Dr Azhar Chaudhry, GP Trainer
MBBS MRCGP

Dr Karen Hamilton, 
MBCHb, MRCGP

Medical Team

Dr Mehr Ahmed, 
MBBS

Dr Catherine Jones,

Dr Jessica Randall-Carick

Dr Emma Hamilton
MBBS MRCGP

Dr Lubna Salim

 
Nursing Staff
The practice nurses work to manage chronic disease conditions to empower our patients. They run smear, baby immunisation and health promotion clinics. 

Joanna Kwiatecka
Kamil Klosowicz
Anna Castro
Wioletta Zietek
Rosie Mahmood
Rebecca Perry
Nadia Batul
Theresa Samel
Ingrida Gruzdaite

Practice Pharmacist
Katarzyna Lukaszewska

 
Health Care Assistants
Healthcare assistants have appointment sessions for venepuncture, blood pressure and pulse measurements, as well as ECGs, healthy living screening and ear syringing. They help the clinical team as physicians assistants and work alongside the nursing team. They also conduct home visits for those patients unable to access the Practice for patients with long term conditions. The HCAs have a diverse set of training including smoking cessation clinics. 
.
Practice Manager
Ms Paulina Janzcura
Paulina has the responsibility for ensuring the smooth running of the Practice on a day-to-day basis. She is supported by Dr Nalini Modha who works as a clinical manager. She has completed postgraduate training and has an MBA as well as a degree in Health and Social Care.  
 
Practice Staff
The Reception team man the Practice Reception areas in the Health Centre, arrange various appointments, produce patient repeat prescriptions, pass on information to patients, explain our services and answer the telephone lines.
The Secretaries are able to answer patient enquiries concerning communications between the
Practice and other agencies, e.g. Hospitals.
The Clinical Administrative team is managed by Ewelina Bogdan and is responsible for updating and summarising patients’ medical records, for organising the appointment system on the computer and operating a recall system for patients when appropriate.
Each team has a full knowledge of the services the Practice has to offer.
All members of the staff are happy to assist you with any enquiries.
Home Visits
The Doctors will make home visits for those patients unable to come to the Practice. In order for these visits to be made promptly, we ask that requests for this service are made before 10-11.00am. We ask that wherever possible patients attend the Surgery. This speeds up being seen by the Doctor and provides better facilities for treatment.
   
Out of Hours
Out of hours care is provided in Peterborough - please phone - 01733 293838 to speak to the service. 
This will be daily from 18:30 - 0800 am (Monday to Friday) all day (Saturday, Sunday and Bank Holidays)

NHS 111 Service

NHS 111 – a medical telephone service - is available in Cambridgeshire and Peterborough. 

NHS 111 has been introduced to help make it easier for residents to access local health services, advice and information. People living in Cambridgeshire and Peterborough can now call 111 when in need of medical help fast, but it isn’t a 999 emergency. 111 is available 24 hours a day, 7 days a week, 365 days a year and calls from landlines and mobile phones are free. 
 
The 111 service is being provided by Herts Urgent Care, an organisation that has a proven track record in providing the 111 service elsewhere.
Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.

 
Booking Appointments
The practice runs open-access surgeries where by any patient registered at the Practice will be seen by the Practice team Monday to Friday 8:30am to 10:30am. Patients will be asked for their preferred clinician and where possible they will see this clinician. If this clinician becomes fully booked we will offer an alternative clinician. We pride ourselves with offering appointments on the same day, but this can lead to very busy surgeries and waiting times can increase on such days. Patient choice of clinicians may be restricted at busy times like the days around weekends and bank holidays to try to improve the efficiency of the practice.

The afternoon clinics are pre-bookable and can be accessed by phone or in person. The clinicians often have review slots booked in before and after morning surgeries. 
 
Prescriptions
Our aim is that prescription requests will be dealt with within two working days.
Requests can be made using the right-hand, white side of the last prescription issued and dropping it into the box in the foyer. Patients are asked to make certain they tick the medication they require. A prescription order form from Reception can also be used if the original white side is not available. Requests can also be made by post, posting it to us with an enclosed stamped addressed envelope if we are to post it back.
Local Pharmacies also provide an ordering and collection service.
Our patients are now also able to order repeat medication through our website.
 
The Regulated Activities under CQC
 
General medical services and routine medical checks involving an holistic approach.
 
Management of Chronic Disease
This encompasses a wide range of conditions which require long term treatment and care. Our
priority is to ensure this care is ongoing and appropriate. To this end, we shall endeavour to review
patients’ medication on an annual basis. Diabetic, Stroke, CHD and Asthma reviews are regularly
performed in the Practice as required throughout the year and in accordance with NICE guidelines.
 
General Nursing Care
Our nurses provide wound care, contraceptive services, minor illness care and advice, smoking cessation advice, well person checks, new patient checks, venepuncture, blood pressure monitoring and travel advice; they also perform vaccinations, ear syringing and smear tests.
 
Maternity Services
Midwife clinics are held daily at the Surgery. The local hospital maternity department provides this service with community midwives. 

Cervical Screening
This service is provided by our Practice Nurses who are trained in cytology.
 
Family Planning and Contraceptive Services
This is provided by Doctors and Nurses. Nurses are able to provide follow-up contraception monitoring for all methods initiated by the Doctor. We provide an implant service or the insertion of coils and implants. 
We also carry out testing for Chlamydia where appropriate.
 
Vaccinations and Immunisations
Thistlemoor Medical Centre strongly supports the childhood immunisation programme. Our Practice Nurse Team following an automatic invitation from the Local Health Authority performs all routine childhood immunisations at the surgery.
The Practice also offers vaccinations for young adults against measles if they are not protected.
Vaccination against whooping cough is offered to pregnant women and new mothers.
The Practice offers all ‘at risk’ patients and those over 65 the seasonal influenza vaccine from September to January every year and also vaccination against pneumonia. This is managed by call-recall. 
 
Foreign Travel Health Advice
Our nurses have been trained to provide an up-to-date service that includes vaccinations if
necessary (please note that there is a charge for most travel vaccinations).
  
Well Person Checks and NHS Health Checks
These are carried out by the Practice Nurses and the Health Care Assistants.
 
Joint Injections
Therapeutic joint injections are carried out by Dr Neil Modha, Dr Karen Hamlton and Dr Azhar Chaudhry. 
 
Minor Surgery
Minor Surgical procedures are carried out by Dr Neil Modha and Dr Karen Hamilton


Access to Patient Information
All patient information is considered to be confidential and we comply fully with the Data Protection Act. All employees have access to this information in relation to their role and have signed a confidentiality agreement. Information may be shared, in confidence, with other NHS organisations in the interests of patient care.
Confidential patient data will be shared within the healthcare team at the Practice and with other healthcare professionals to whom a patient is referred. Those individuals have a professional and contractual duty of confidentiality.
Confidential and identifiable information relating to patients will not be disclosed to other individuals without their explicit consent, unless it is a matter of life and death or there is a serious risk to the health and safety of the patient or it is overwhelmingly in the public interest to do so.
In these circumstances the minimum identifiable information that is necessary to serve a legal purpose may be revealed to another individual who has a legal requirement to access the data for the given purpose. That individual will also have a professional and/or contractual duty of confidentiality. Data will otherwise be anonymised if possible before disclosure if this would serve the purpose for which it is required.
The Practice Caldicott Guardian is Dr. Nalini Modha.
 
Patients Rights and Responsibilities
Patients have a right to expect a high standard of care from our Practice and we will try at all times to provide the very best care possible within the resources available.
In order to assist us in this we require that patients take full responsibility for ensuring that they do not abuse the service. For example, it is the patient’s responsibility to ensure that they keep medical appointments and follow the medical advice given. In addition, if a medical problem is complicated, or patients have more than one problem to discuss with the Doctor, we would suggest that patients consider making more than one appointment. We ask patients to remember that their appointment is for them alone and the Doctor will not be able to give medical advice to anyone accompanying them unless they have made a separate appointment.
Very occasionally a Practice/Patient relationship breaks down completely. In the event of an eventual breakdown, the patient may then choose to register with a different Practice. The Practice also has the right to remove that patient from their list. This would only follow warnings that had failed to remedy the situation and we would normally give the patient a specific reason for the removal.
You have the right to express a preference of practitioner when you make an appointment.
 
Violent Patients – Zero Tolerance
The NHS operates a Zero Tolerance Policy with regard to violence and abuse and the Practice has the right to remove violent patients from the list with immediate effect in order to safeguard Practice staff, patients and other persons.
Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety.
In this situation we are obliged to notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and circumstances leading to it.
We will notify the Area Team who is then responsible for providing further medical care for such patients.
 
Comments, Suggestions and Complaints
We welcome comments and suggestions on our service. We provide a leaflet in Reception entitled “Compliments and Complaints” to make it easy for patients to contact us. If we fail to provide the highest care possible, we ask that any observations are made known to our deputy Practice Manager who will, where appropriate, use our complaints procedure to try to correct the problem.

Our complaints procedure meets national criteria and patients can obtain a copy of it from Reception. We aim to acknowledge a complaint within 3 working days and look into it within 10 working days of the date that it’s raised. We will find out what happened and what went wrong, make it possible for the patient to discuss the problem with those concerned if they would like this, make sure the patient receives an apology where this is appropriate and identify what we can do to make sure the problem does not happen again. If a patient is still unhappy about the response, they also have the right to take the matter to the Ombudsman within 12 months.
 
General Information
 
Access to Health Records
The Data Protection Act allows patients to find out what information is held on computer. This applies to health records. If a patient wishes to see them, we ask that they make a written request to the Practice. Patients are entitled to receive a copy, but should note that a charge may be made.
 
Carers
A carer is someone who, without payment, provides help and support to a partner, child, relative, friend or neighbour who could not manage without their help. This could be due to age, physical or mental illness, substance misuse or disability. Anyone can become a carer. Carers come from all walks of life, all cultures and can be of any age.
We ask that patients inform our Reception  or clinical staff if they are a carer or are cared for by another person. This will alert us to possible needs in this role. 
   
Change of personal details
Patients are asked to notify the Practice as soon as possible of any change of name, address or telephone number; not forgetting to indicate all the persons involved in this change. In an emergency this could be absolutely vital. You can do this in person, by post or online through our website.
 
Chaperone
If a patient requests that a chaperone is present at a consultation or procedure, we will arrange for our Health Care Assistant to be present during the examination.
 
Confidentiality
We ask patients for personal information in order that they receive appropriate care and treatment. This information is recorded on a computer; consequently, we are registered under the Data Protection Act.
The Practice will ensure that patient confidentiality is maintained at all times, by all members of the Practice team. However, for the effective functioning of a multi-disciplinary team, which is what we are, it is sometimes necessary that medical information is shared with other members of the team.
Because Reception is sited in a public area, we will provide a separate interview room if a patient needs some privacy to discuss something with us. This can be requested at Reception at the time it is needed.
 
Patient Participation Group
Thistlemoor Medical Centre is committed to continually improve our services by learning from and listening to our patients.
We  have a Patient Participation Group who we contact online through e-mails and in person. Any registered patient is invited to join this group through the Practice website or discussion with Paulina Janczura. 
   
Thistlemoor Medical Centre Statement of Purpose
Date: May 2017
Review Date May 2018

Signed by Registered Manager_____Dr Neil Modha________
 

Annual Statement of Infection Control: 2017-18

Annual Statement of Infection Control: 2017-2018

Infection Control Annual Statement 2017-18

Purpose

This annual statement will be generated each year in April.  It will summarise:

• Any infection transmission incidents and any action taken (these will have been reported in accordance with our Significant Events Reporting procedures)
• Details of any infection control audits undertaken and actions taken.
• Details of any infection control risk assessments undertaken.
• Details of staff training.
• Any review and update of policies, procedures and guidelines.

Background

The Infection Control Lead will be first point of contact for practice staff in respect of Infection Control Issues. The Infection Control Lead ensure that practice based Infection Control audits are undertaken, improve local implementation of Infection Control policies, assist with trainings for staff, help identify any Infection Control problems.

The infection prevention and control Clinical lead for Thistlemoor Medical Centre is 
Dr Nalini Modha and Lead Nurse is Ana Castro.
The management lead is Paulina Janczura.


Significant events

There have been no significant events raised that are related to infection control. There was no needle- stick injury, which has been written up as a significant event in the previous year. The practice had an occasion when a member of the public came in with an open wound. This led to blood spillage in the reception area. This was cleaned as per the practice protocols. 

Significant events documentation is kept and reviewed by Paulina Janczura/ Agnieszka Soczowka/ Robertas Grabauskas.

All significant events documentation is reviewed and discussed in clinical meetings and Practice Meetings with all staff regularly.

Audits

The main team responsibility for completed and up to date all audits is Agnieszka Soczowka supported by Robertas Grabauskas and Anita Ratajczyk.

The purpose of the audits is to establish whether all clinicians were disposing correctly of clinical waste products in accordance with statutory regulations and also to re-assess the position of sharps boxes, ensuring that they were not accessible to children.
All sharps box locations were found to be appropriate and safe and did not require relocation.
The audits are repeated in three months intervals to ensure that – where appropriate -clinicians have changed their practice accordingly.
Checking Rooms audits completed monthly and will be supervise by Monika Glapa from May 2017.
Toilets are reviewed at mid point of the surgery.
Continue with routine audits, keep up to date (evidence available).

Risk Assessments and outcomes

Risk Assessments are carried out to ensure that the practice can review potential risks and ensure that steps are taken to minimise the impact of these risks. 

Our infection control lead carried out an infection control inspection on the March 2017.

The following actions were noted:-

• Proper cleaning rooms in some zones areas with further supervision required: Action – Plan to have one supervisor- Monika Glapa for cleaners to complete general audit for required cleaning areas. Cleaning Meeting with all cleaners, supervisor- Monika, leads planned in May or June 2017. 
 

• Hand washing techniques assessment needed. Action: Hand washing and Panic Alarm training provided by Agnieszka Mehedintu on 30/06/2016. Also Hand washing training provided by Dr Neil Modha on 10/08/2016. Next hand washing training and panic alarm training planned in June 2017 for all staff.
 
• Infection Control and Health & Safety Training – last time done on 10/08/2016 by Dr Neil Modha. Next training planned in June 2017 for all staff.

• Legionella Assessment- all recommendation is in place and working fully- Action- Meeting with Adrian Neumann to check the full documentation for review in May 2017.       

• New procedures were put in place to ensure cleaning specifications and frequencies were adequate for modern day General Practice.      

• Some posters in the practice have been checked   and need to be replaced to give better information for staff and patients – to be completed by July 2017

• It was noted that some of the waste was not separated for recylcing. Meeting with cleaners required- to ensure that all cleaners are aware of sorting waste procedure.

Last General Cleaners Meeting on 17/09/2016 (Dr Jitendra Modha, Agnieszka Soczowka, Agata Broda, Monika Duchan, all cleaners). Discussed in the meeting: cleaners supervisors, rota duties, laundering of fabric mop heads and curtains, cleaning product summary, steam equipment.


Staff training

Staff were up to date with their infection control. More training would be useful for new staff and for other staff as a reminder on hand washing. All trainings are provided regularly by Clinical Staff. Plan – further training as outlined above.


PPE (Personal Protective Equipment)

The practice provides PPE for all members of the team in line with their role.
• Clinical staff are provided with aprons, several different types and sizes of gloves.
• Reception staff are provided with gloves for the handling of sample pots and sharps bins
• PPE audits completed quarterly by Agnieszka Soczowka and Robertas Grabauskas.
Evidence is available- keeps within Audit Folder.

 
Waste

• Clinical waste is categorised and stored in line with our waste management policy and collected weekly.
• Domestic waste is disposed of via a contract with the local council. Collections take place weekly. 
• Audits completed quarterly by Olimpia Martenka (evidence is available).

Fixtures, Fittings & Furniture

Where possible all decorating, renewals and repairs will be made in line with infection control guidelines;
• Where planned renewals of fixtures such and sinks and taps will ensure complaint items are installed where they are not currently at full spec.
• A rolling plan of redecoration is in place and where performed wall coatings will be in line with infection control guidelines.
• The seating and exam couches in the clinical rooms have recently been replaced (2011 and reviewed last time 2016) to ensure they are in good repair and of wipeable materials. Also waiting area chairs are checked regularly as have more frequent use.  Last time was reviewed in April 2017 by Marcin Kostka (evidence available). 

Patients

Patients who are thought to have an infection that may be contagious i.e. chickenpox are asked to wait in a designated isolation room rather than the main waiting room. The reception staff has been informed to isolate these patients.

All patients who require dressings known to have MRSA infection are treated at the end of the nurses list so that the room can be prepared and cleaned after the consultation. All patients with MRSA would have an individual assessment to ensure that everything is done to reduce the risk of cross infection. There have been no reported cases of MRSA acquired in the practice.

Policies, procedures and guidelines

All policies, procedures are in in Health & Safety Folder and Infection Prevention Control Folder. Most policies are formally reviewed annually; however all are amended on an on-going basis. Last time folders reviewed in July 2016. Next review due is June 2018.
Responsilbility of ensuring policy is followed- Paulina Janczura/ Agnieszka Soczowka/ Robertas Grabauskas.

Infection prevention and control policy 
- review due July 2018
Decontamination policy 
- review due March 2018
Clinical waste management protocol 
- review due June 2018
Policy on hand hygiene
- review due June 2018
Policy for cleaning up spillage 
- review due June 2018

Cleaning plans/schedules have been updated and agreed with cleaning staff included supervisors.

Michal Wegrzyn is responsible for regular monitoring of the standard of cleaning throughout the practice and reporting deficiencies to the practice manager.
The practice manager is responsible for liaising directly with the cleaners alongside Dr Nalini Modha where there are cleaning deficiencies or any identified problems.

Our statement within the practice is uploaded to our practice website.


Updated: April 2017 Dr Nalini Modha (clinical manager)

Next review due: April 2018
Team Responsible: Paulina Janczura & Nalini Modha




 

Comments