Thank you for choosing the Practice to look after you and your family. We will try our best to provide a good service to you, and in return, we request you keep all appointments and attend for checks and immunisation appointments for your family and yourself. Where possible we would appreciate you attending our morning surgeries if you have a sudden illness. This information is available in English, Polish and Lithuanian as attachments below. Please also see our Patient Charter for more details.
We operate an 'open surgery' system in the mornings – which means that if you attend the surgery between 8.30 a.m. and 10:30 a.m. you will be seen. You are not required to ring before attending. This can mean waiting times will be longer than usual in other surgeries especially on busy days around bank holidays and the weekend. However, we and our patient group believe providing the ability to see a clinician on the same day is vital to look after our patients.
All appointments are for 10 minutes and each member of the family needs a separate appointment. Try not to bring too many problems at any one time. Please remember, clinicians will spend the required time with a patient to ensure that decisions can be made with sufficient information. This can also lead to different waiting times for different clinicians.
Patients who are younger are asked to see our nursing team who are supervised by General Practitioners.
Patients who ask to see a Doctor will be directed towards the Doctor with the shortest waiting time. This is to ensure the efficient running of the service. Around busy periods like bank holidays or if there is unplanned leave for staff members the practice may reduce the ability for patients to chose the clinician. Currently one of our Doctors is unwell and therefore not at work which has led us to need to change our access policy to ensure smooth running of our Practice.
Please generally arrive early as appointments are given on a first come basis.
You will be told the time of your appointment and which area you need to be seated in. If the wait is long, you may leave the surgery and return nearer the time of your appointment but we request you to let reception staff know when you leave and return so they can mark it on our computer system to inform the clinicians who will be seeing you.
We expect all patients who do not go to work to attend morning surgeries. These surgeries are longer and there is a full complement of staff available to help you. Even for working patients, attending surgery in the morning is especially important when you have been unwell for some time and will be likely to need further investigations – blood samples, referral to hospital clinics, x-ray facilities etc.
In the afternoon, pre-bookable appointments with doctors and nurses are available. Appointments should be booked in advance for your convenience in person or over the phone 01733 551988. We will fit in emergencies but please use our services fairly, remembering that the morning surgeries are best for these purposes.
If you need to see a doctor in an emergency please ring and let the receptionist know before coming to the surgery. The surgery is closed for routine appointments on Thursday afternoons. If you have an emergency, contact the surgery for the emergency doctor on call until 6:30 p.m.
You may leave a message with our reception staff if you would like to speak to a clinician. That doctor or nurse will contact you after seeing patients at the surgery.
Please leave a landline number rather than a mobile if possible.
Please bear in mind, the clinician you may wish to speak to, may not be in that day or available. If your message is urgent, please make sure that you have made this clear to the reception staff, and the doctors on duty at the surgery will deal with your message that day.
We encourage all patients to visit the surgery where we have a full range of facilities available to sort out your problems efficiently. Only housebound and bedridden patients will be visited unless there are exceptional circumstances.
Decision to visit is made on clinical need rather than social circumstances. All requests for home visits should be made before 11 a.m., where possible.
How to Register at the Practice
In order to register as a patient at our practice you will need to complete a NHS family doctor services registration form GMS1 and a new patient questionnaire as appropriate and bring them with you when you come to register at the practice.
We would ask all new patients to read our practice charter which sets out our responsibilities to you and your responsibilities to us. Please bring this GMS1 form and new patient questionnaire to the practice when you register.
Documents required when you visit the practice to register:
Newly registering patients will be asked to provide documentary evidence depending on their status, at the time of registration.
Prescriptions may be ordered by any one of these means: post, e-mail, fax or by coming to the surgery – NOT by phone.
Fax number: 01733 707702
We require 48 working hours’ notice for repeat prescriptions. When ordering prescriptions please provide your current phone number in case we need to contact you.
Repeat prescriptions may be collected from the surgery or any chemist in town providing the patient has made arrangements for the chemist to collect the prescription from the surgery. Once you choose a chemist this will be logged in our system, therefore, if you change your pharmacy please let us know when ordering your next prescription.